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Mr Pitchfork’s Pickles Ltd (“we”, “us” and “our”) is committed to protecting your personal information. This policy explains how we collect, use, store and share personal data when you visit our website, place an order, contact us, or sign up for marketing communications.

Who we are

Mr Pitchfork’s Pickles Ltd Unit W47, Lenton Business Centre, Lenton Boulevard, Nottingham, NG7 2BY

Email: info@mrpitchforkspickles.co.uk

Telephone: 0115 978 0260

Information we collect

We may collect:

  • Your name, billing address, delivery address, email address and telephone number
  • Order details, including products purchased, delivery preferences and order notes
  • Payment information processed by our payment providers; we do not store full payment-card details
  • Messages, enquiries and other correspondence you send to us
  • Technical information such as IP address, browser type, device information and website usage data, where collected through cookies or analytics tools
  • Marketing preferences where you choose to receive emails from us

How we use your information

We use your personal data to:

  • Process, fulfil and deliver your order
  • Take payment and prevent fraudulent transactions
  • Contact you about your order, delivery or customer-service enquiry
  • Respond to requests, complaints and returns
  • Maintain business records and meet legal, tax and accounting obligations
  • Improve our website, products and customer experience
  • Send marketing emails where you have opted in or where otherwise permitted by law
  • Lawful bases

We process personal data where it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate business interests, or where you have given consent. We rely on consent for non-essential cookies and marketing communications where required.

Who we share data with

We only share personal data where necessary, including with:

  • Payment providers, including PayPal
  • Delivery and courier providers
  • Website hosting, ecommerce, IT support and security providers
  • Email, marketing and analytics providers
  • Professional advisers, regulators, law-enforcement bodies or other parties where legally required

Data retention

We retain order and financial records for as long as required for tax, accounting and legal purposes. We retain customer-service correspondence and marketing data only for as long as necessary for the purpose for which it was collected, unless a longer period is required by law.

Your rights

Subject to applicable law, you may have the right to request access to your personal data, request correction or deletion, restrict or object to certain processing, request data portability, and withdraw consent where processing is based on consent.

To exercise any of these rights, email info@mrpitchforkspickles.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your personal data.

Cookies

Our website may use cookies and similar technologies to make the website work, remember preferences, understand usage and, where enabled, support marketing activity. You can manage non-essential cookies through our cookie banner or your browser settings.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its revision date.