We take great care to ensure that every order leaves us in excellent condition. If your order arrives damaged, incorrect, faulty, or in less than perfect condition, please contact us as soon as possible so that we can put things right.
Damaged, faulty or incorrect items
Please contact us within 48 hours of delivery, where possible, and include your order number, a description of the issue, and clear photographs of the product and any damaged packaging. This helps us investigate the problem quickly.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution. This does not affect your statutory rights.
Change-of-mind returns
Many of our products are food items and may be perishable. For food safety and hygiene reasons, we cannot usually accept returns of products that have been opened, used, damaged after delivery, or are otherwise unsuitable for resale.
If you wish to return an unopened, non-perishable item, please contact us before sending it back. We will confirm whether the item is eligible for return and provide return instructions.
Returning an item
Do not send an item back without contacting us first. Where a return has been agreed, please package the item securely and include your name and order number.
Returns address:
Mr Pitchfork’s Pickles Ltd, Unit W47, Lenton Business Centre, Lenton Boulevard, Nottingham NG7 2BY
Unless the item is faulty, damaged, incorrect, or otherwise agreed by us, you are responsible for the cost of returning the item.
Refunds
Where a refund is due, it will be issued to the original payment method. We will confirm the outcome by email once we have reviewed the issue or received the returned item where applicable.
Contact us
Email: info@mrpitchforkspickles.co.uk
Telephone: 0115 978 0260